AJ Outfitters Terms of Service

Please read the following carefully. Your use of Animal Jam Outfitters, the Animal Jam e-commerce site accessed through the Internet Uniform Resource Locator "" (the "Website") and purchase of products sold through this website (the "Products") mean that you agree to these Terms of Service ("TOS").

Shopping at Animal Jam Outfitters (

You can order Products online via the Website.

When you submit an online purchase order for a Product (an "Order") you are offering to buy it for the price stated, subject to these Terms.

After you place your Order we will send you an email to confirm that we have received it. This email confirmation will be generated automatically to provide you with confirmation of your Order details. However, receipt of this automatic confirmation email does not necessarily mean that we will be able to fulfill your Order. After we have sent the confirmation email, our inventory will be checked and we will contact you with a second email that will either confirm and accept your order, or notify you that the Product is currently unavailable.

WildWorks may cancel any sale and refuse to supply Products for any reason, and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded to you in full.

All new Orders are deemed separate and each is treated as an individual order.


The price for each Product is shown on the Website. Sales tax will be added at checkout as appropriate and in accordance with local regulations. If the price for a product is adjusted, refunds/exchanges of the product purchased will not be allowed.

We always try to make sure that the prices on the Website are accurate, but errors may occur. If we discover an error in pricing of the Products in your Order, we will inform you as soon as possible using the contact details you have provided.

You will be notified of shipping costs automatically before you submit your credit card information, based on the shipping address you specify. We may offer promotional discounts on shipping from time to time. These will be clearly stated and explained at time of purchase.

Promotion or sale prices are only available for a limited time. The price set at the time of purchase is final. Refunds/exchanges will not be allowed to take advantage of promotional or sale pricing.

Prices displayed on the Website are quoted in US Dollars.


You must pay for your Order before it is delivered, and you can do so by using a credit card.

Credit card purchases made through the Website are processed exclusively through, and will be displayed on the customer's billing statement as originating from "AJ OUTFITTERS".

To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted to minimize the possibility of someone being able to read them as they are sent over the Internet.

WildWorks does not store any customer credit card or bank account information.

All customer credit card and bank account information is stored by the payment provider solely in encrypted form in a high security computer center on servers that are not connected to the internet.

Your credit card company may carry out additional security checks to confirm your identity before processing your payment. In the event your card is declined, please contact your card issuer to authorize the transaction.

Permission from a primary account holder must be established prior to making purchases online at the Website. If permission has not been obtained or cannot be confirmed, WildWorks reserves the right to cancel Orders linked to unapproved purchases.


We try to keep the Website as up to date as possible, but we cannot guarantee that particular items will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

Copyright and Trade Marks

Your use of the Website or purchase of Products does not confer any right or interest in any copyrights or intellectual property rights of WildWorks or National Geographic, and you do not have the right to copy Products in whole or part.

The copyright in the Website and the content of all the software, web server and pages relating to the Website is owned by, or licensed to, WildWorks unless otherwise specified and may not be used, copied or altered without our express written consent.

Copyright extends to the design, look and feel of the Website, all photographs on it and its marketing materials.

You may use the Website for private and personal non-commercial use only - i.e. to view, copy and print portions of the Website for the sole purpose of placing Orders. The materials on the Website may not be used for any other purpose.

WildWorks, Animal Jam, Animal Jam Outfitters, and our logos are trade names or trademarks of WildWorks and may not be used by anyone else without our express permission.

However, WildWorks does not make any warranty or representation in respect of any other trade mark, and the trademarks of the brands working with WildWorks and Animal Jam belong to their respective owners.

Privacy Policy

WildWorks is committed to protecting your privacy and promises to only use information collected about you in accordance with our Privacy Policy.


We believe that you will be delighted with our products, but there may be occasions where you feel it necessary to return a faulty or defective item. We endeavor to keep the process as simple as possible and attend to your return requests quickly.

All purchases made on our site are final and we do not offer any refunds or exchanges on our site (except in the case of a faulty or incorrect item as described below).

Returning Faulty or Incorrect Products

We select and package our Products with care to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge at our discretion, if you return the Product to us within 15 business days of receipt for US orders and 30 business of receipt days for non-US orders.

In these circumstances we will also pay you the cost of the return postage, if posted within the US or Canada. Please obtain a postage receipt from your post office to enable us to process the refund of your return postage costs.

In order to return or exchange faulty or incorrect merchandise, you must submit a Return Merchandise Authorization (RMA) request online here, and we will reply via email within 2 business days with notification of whether or not your return has been approved as submitted. This RMA request must be filled out within 15 business days of the purchase date. If your return is approved, you will receive an email that includes instructions, an RMA number, and an address for returning your merchandise. Please note that all returns MUST be accompanied by a corresponding authorized RMA number. You will be responsible for the returned Products until they reach us.

Additional Information

Please note that product returns cannot be accepted in person at our office address; an RMA request MUST be filled out and accepted before we will process any return requests.

Refunds can only be made to your original form of payment within 30 calendar days of the purchase date once we have confirmed receipt of the item. Refunds cannot be issued to a different credit card or via a different payment method that the one used for the initial purchase. No shop credit will be offered in return for your purchases.

*Note: If the credit card used has been cancelled or is expired, we cannot issue a refund for that transaction

Please contact us if you need further assistance.

WildWorks Responsibilities

WildWorks has tried to provide accurate descriptions and pictures of the Products, but if you are unsure of the correct size to order, check the dimensions stated on the Website or contact us for more information.

WildWorks will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect to any other person's services.

Because of the nature of virtual storefronts on the Internet, WildWorks provides and maintains the Website on an "as is", "as available" basis and makes no promise that your use of the Website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our services for any reason beyond our control.

Our websites may contain links to other websites which are not under the control of WildWorks and are not maintained by us. These links are provided for your convenience only, and we are not responsible for the content of those sites.

Except as provided herein, WildWorks provides no other warranties, conditions or other terms, express or implied, statutory or otherwise; and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you, and if you use the Website in breach of these terms you will be liable to and will reimburse WildWorks for any loss or damage caused as a result.

These terms shall not limit any rights you might have as a consumer that may not be excluded under applicable law, nor shall they exclude or limit WildWorks's liability for death or personal injury resulting from negligence, or any fraudulent representation.

WildWorks shall not be liable in any degree for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including without limitation Internet outages, communications outages, fire, flood, war, or acts of God.

Please read the instructions, manuals and other user documentation that comes with your Products carefully. WildWorks will not advise you on their use or operation, nor on the manufacturer's guidelines. You are urged to use all Products safely and in accordance with the manufacturer's guidelines.

Subject as aforesaid, to the maximum extent permitted by law, WildWorks excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss, whether or not such arises out of a problem you notify WildWorks of, and WildWorks shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • any incorrect or inaccurate information on the Website;
  • any interruptions to or delays in updating the Website;
  • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of the Website or any Product purchased through the Website;
  • any loss or damage resulting from your use or inability to use the Website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control;
  • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss arising from your use of the Website;
  • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading the Website, or from transmissions via emails or attachments received from WildWorks or its licensees and affiliates;
  • the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which the Website may link, or web sites located on or accessed through any External Site, or for any transactions involving External Sites (including use of 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster of such External Sites if you have any concerns regarding such links, web sites or transactions;
  • all representations, warranties, conditions and other terms which but for this notice would have effect.


WildWorks may change or withdraw any part of the Website, and may refuse you access to the Website at any time and for any reason. WildWorks may also terminate this Agreement and immediately remove, cancel or suspend access to and use of the Website upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to WildWorks's other rights. WildWorks acts as principal on its own account and not as agent for you or any other person. If WildWorks does not enforce any provision of this agreement ,such will not be considered a continuing waiver. In the event that any part of these Terms is held to be unenforceable, such part will at WildWorks's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. These Terms constitute the entire agreement between you and WildWorks and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Contacting Us

If you would like help when ordering, information about a product, or if you would just like to provide us with feedback on our service, please email us at

Animal Jam
PO Box 3624
Salt Lake City, UT 84110-3624